Policies and Refunds
Returns & Replacements:
The policies below applies to all in store purchase or online orders. If you are purchasing online and are unsure about a purchase, please give us a call...we can help a lot in your decision.
Accessories and Parts:
You may return accessories or parts for a full refund within 30 days of purchase if they are unused/unworn, in their original packaging and in showroom condition, as determined by us.
Accessory Exceptions: Special orders and closeout deal purchases are final. Shoes may not have had cleats mounted nor show scuff marks. Helmets, shorts, jerseys, socks, gloves or other clothing may not have been worn.
You may return a bicycle for the original purchase price within 14 days of purchase if the bicycle is in new condition. When a bicycle was purchased as a special order or a closeout deal, the sale is final unless there was a problem with the order caused by Brooklyn Bicycles.
New bicycles typically come with manufacturer warranties. We will help you understand the warranty and coordinate any claims, but in the end, it is your responsibility to understand the warranty. Keep in mind, we hope that your bike experiences wear and tear, racing and maybe abuse, but hopefully not accidents. Warranties don't cover the result of those events.
Labor charges are not refundable. Unless, of course, there is a problem with the work performed, in which case, please contact us and we will immediately correct it.
Free Service for Life!
Our bicycles come with lifetime service*, including Brooklyn Bridge tune-ups whenever you need them, free flat repairs and expert advice to make the bike fit your goals.
* Applies to bikes over $450 and for the original owner only.
If you have any questions about the above, let us know at: firstname.lastname@example.org We want you to buy with confidence.