Shipping, Pickup & Delivery
We offer Free Shipping on all orders in the Continental US.
Orders typically ship within 1-2 business days.
Orders ship from our stores in San Diego, California or from our suppliers located throughout the continental US. Our network of warehouses allows us to deliver your orders faster so Uptown customers have access to a larger variety and better stock
Shipping method and ship-times depend on ship-to address and size & dimensions of shipment. Our goal is to get your order to you quickly (typically 1-3 day shipping). Expedited shipping is also available.
We'll send your Order Tracking once your shipment is on its way. We will also contact you once we hear your package has arrived to make sure it's been received and to offer our assistance. For questions, changes or inquires on shipments please contact us.
To help avoid the spread of COVID-19, we will be limiting the number of people in our store. We are now also offering: Free Curbside Pickup for all online orders. To utilize In-Store Pickup: Select In-Store Pick Up as your order delivery preference at checkout and we'll get your oder packed and ready. Then give us a call when you are out front (Please utilize the loading zone in-front of either location) and we'll bring it to you in your car.
To help avoid the spread of COVID-19, we will be limiting the number of people in our store. We are now also offering: Free bike delivery in the San Diego Area (anywhere within a 25-minute drive from your closest Uptown Bicycles store, as determined by Google Maps).
We also offer Free Returns on most products (Click above to create your free pre-paid return label)
Accessories and Parts
We offer Free Returns for all accessories & parts returned within 30 days of purchase. That is a no-questions-asked full refund for items that unused/unworn & in original packaging.
Accessory exceptions: Special orders and closeout deal purchases are final. Shoes may not have had cleats mounted nor show scuff marks. Helmets, shorts, jerseys, socks, gloves or other clothing may not have been worn.
You may return a bicycle for the full purchase price within 14 days of purchase if the bicycle is in showroom condition as determined by us. When a bicycle was purchased as a special order or a closeout deal, the sale is final unless there was a problem with the order caused by Uptown Bicycles. Customer is responsible for return shipping on Bicycle orders unless there was a problem with the order caused by Uptown Bicycles
New bicycles typically come with manufacturer warranties. We will help you understand the warranty and coordinate any claims, but in the end, it is your responsibility to understand the warranty. Keep in mind, we hope that your bike experiences wear and tear, racing and maybe abuse, but hopefully not accidents. Warranties don't cover the result of those events.
Labor charges are not refundable. Unless, of course, there is a problem with the work performed, in which case, please contact us and we will immediately correct it.
If you have any questions about the above, let us know...we want you to buy with confidence. If you are purchasing online and are unsure about a purchase, please give us a call...we can help a lot in your decision. (619)795-7222