*ALL SHIPPED BICYCLES REQUIRE ASSEMBLY BY A PROFESSIONAL BICYCLE MECHANIC.
[Bicycles purchased for in-store pickup will be fully assembled.]
We offer Free Shipping on all orders in the Continental US.
Orders typically ship within 2-4 business days.
Bikes ship from our stores in San Diego, California.
Shipping method and ship-times depend on destination address and size & dimensions of shipment. Our goal is to get your order to you quickly (typically 3-5 day shipping).
We'll send your Order Tracking once your shipment is on its way. We will also contact you once we hear your package has arrived to make sure it's been received and to offer our assistance. For questions, changes or inquires on shipments please contact us.
You may return a bicycle for the full purchase price within 14 days of purchase if the bicycle is in showroom condition as determined by us. When a bicycle was purchased as a special order or a closeout deal, the sale is final unless there was a problem with the order caused by Uptown Bicycles. Customer is responsible for return shipping on Bicycle orders unless there was a problem with the order caused by Uptown Bicycles.
NEW BICYCLES REQUIRE PROOF OF ASSEMBLY BY A PROFESSIONAL BICYCLE MECHANIC IN ORDER FOR FACTORY WARRANTY TO BE VALID.
New bicycles typically come with manufacturer warranties. We will help you understand the warranty and coordinate any claims, but in the end, it is your responsibility to understand the warranty. Keep in mind, we hope that your bike experiences wear and tear, racing and maybe abuse, but hopefully not accidents. Warranties don't cover the result of those events.
Keep in mind, warranties DO NOT cover the following:
-Normal wear and tear
-Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
-Damage or failure due to accident, misuse, abuse, or neglect
-Labor charges for part replacement or changeover
-Cosmetic scratches or non-structural blemishes
If you have any questions about the above, let us know...we want you to buy with confidence.
The policies below applies to all in store purchase or online orders. If you are purchasing online and are unsure about a purchase, please give us a call...we can help a lot in your decision. (619)795-7222