The Venture gloves offer everyday versatility in an all-purpose glove, the Venture is designed to offer protection and durability while being comfortable, light and breathable.
- Crash Replacement
- Free Shipping & Returns
- Curbside Pickup
LIFETIME CRASH REPLACEMENT GUIDELINES
Kali Protectives offers its customers who have purchased a Kali bicycle helmet a limited Lifetime Crash Replacement (LCR) Warranty. If you have damaged your Kali bicycle helmet in a crash, you may file a claim to have your helmet replaced by Kali. You must send your helmet to Kali for inspection prior to receiving a replacement helmet. You cover the shipping, we'll cover your head!
How do I participate in the LCR Warranty Program?
You must go to www.kaliprotectives.com/register to register your information and helmet. This should be done soon after purchase of the helmet, and must be done prior to filing a LCR claim.
What does "Limited Lifetime" mean?
Kali offers customers a one-time crash replacement for the life of the purchased bicycle helmet. Damage must be the result of a riding related crash or impact to qualify for replacement. Offer is valid for bicycle helmets only.* You only need to pay shipping to and from Kali.
* LCR is not valid for Kali MX Helmets: Shiva, Shiva 2.0 Carbon/FRP, Prana Carbon/FRP.
What happens if I crash the LCR replacement helmet?
If you crash your replacement helmet, Kali will offer a 25% discount off MSRP towards the purchase of a replacement helmet. Contact firstname.lastname@example.org for further details.
How do I know if my bicycle helmet qualifies for replacement under LCR?
Your bicycle helmet must have been damaged in a crash to be eligible for replacement under LCR. As part of the claim process, you will need to submit photos and a description of your crash for review and approval by Kali Warranty. The Warranty representative will then provide instructions on how to proceed.
If your helmet has damage or broken parts due to a manufacturing defect, please refer to our Warranty Policy.
Why do I need to send in my crashed helmet?
You must submit your helmet for inspection to be approved as a crashed helmet before a replacement can be sent out. Kali also uses these crashed helmets for in-depth performance analysis.
If the helmet is inspected and does not qualify for replacement under LCR, the helmet will be shipped back to you at your expense.
Is the LCR Program available where I live?
The LCR Program is available to Kali customers around the world except in a few countries. Check availability with email@example.com The cost of shipping may vary depending on your location and the location of the nearest Kali LCR center.
How do I file a LCR claim?
- Confirm your helmet is registered at www.kaliprotectives.com/register. Registration should be completed soon after date of purchase.
- Send an email to firstname.lastname@example.org with the following info:
- Name and email used to register
- Description of crash and helmet impact
- Pictures of crashed helmet (the more pics, the better)
- Proof of purchase (photo, scan, or digital copy of receipt).
- Return ship address
- Credit card information
Kali Warranty will respond by doing the following:
- Confirm that the customer has registered the helmet. If not, Kali will request that the customer do so before proceeding further.
- Kali will issue a RMA (Return Material Authorization) number to the customer along with shipping information.
- Customer must ship helmet back to a participating Kali LCR center at his/her expense.
- Kali Warranty will inspect the helmet and determine if it qualifies for replacement.
- Replacement helmet will be of similar value/type. All LCR replacement helmets are chosen at Kali Protectives’ discretion.
We offer Free Shipping on all orders in the Continental US.
Orders typically ship within 1-2 business days.
Orders ship from our stores in San Diego, California or direct from our suppliers located throughout the continental US. We use a large network of warehouses so you have a larger variety of in-stock items & so that orders are delivered faster.
Shipping method and ship-times depend on ship-to address and size & dimensions of shipment. Our goal is to get your order to you quickly (typically 1-4 day shipping).
We'll send your Order Tracking once your shipment is on its way. We will also contact you once we hear your package has arrived to make sure it's been received and to offer our assistance. For questions, changes or inquires on shipments please contact us.
We also offer Free Returns on most products (Click above to create your free pre-paid return label)
Accessories and Parts
We offer Free Returns for accessories & parts returned within 60 days of purchase.* That is a no-questions-asked full refund for items that unused/unworn & in original packaging. Refunds will be processed within 1-3 days of receipt of returned item(s).
*Return exceptions: Special orders and closeout deal purchases are final. Shoes may not have had cleats mounted nor show scuff marks. Helmets, shorts, jerseys, socks, gloves or other clothing may not have been worn. All sales of eBike batteries are final and batteries may not be returned or shipped to Uptown Bicycles for any reason. Ebike batteries are hazardous materials and their shipment is extensively regulated. Improper shipping may result in significant fines and legal liability.
You may return a bicycle for the full purchase price within 14 days of purchase if the bicycle is in showroom condition as determined by us. When a bicycle was purchased as a special order or a closeout deal, the sale is final unless there was a problem with the order caused by Uptown Bicycles. Customer is responsible for return shipping on Bicycle orders unless there was a problem with the order caused by Uptown Bicycles
New bicycles typically come with manufacturer warranties. We will help you understand the warranty and coordinate any claims, but in the end, it is your responsibility to understand the warranty. Keep in mind, we hope that your bike experiences wear and tear, racing and maybe abuse, but hopefully not accidents. Warranties don't cover the result of those events.
Labor charges are not refundable. Unless, of course, there is a problem with the work performed, in which case, please contact us and we will immediately correct it.
If you have any questions about the above, let us know...we want you to buy with confidence.
The policies below applies to all in store purchase or online orders. If you are purchasing online and are unsure about a purchase, please give us a call...we can help a lot in your decision. (619)795-7222
We offer Curbside Pickup / In-Store Pickup for all orders.
Please select the date you would like to pickup your order. For Curbside Pickup, select In-Store Pickup at checkout. You will receive details on how to pickup your order. We have a dedicated parking for order Pickup. Same-day curbside / in-store pickup is available on a case-by-case basis, as we may need a little time to put your order together.
If selecting a bike for in-store purchase; availability for pickup reflects an estimate of when the bike will be ready. Please note that this is an estimate, if you would like to pick an item up before the website shows it is available please contact us for special requests. When we receive an in-store pickup order we will contact you by your preferred method entered at checkout to confirm details.
Why are some items available for In-Store (or Curbside) pickup only?
Due to our brand relationships we are able to sell some products in-store only. These products are not available to be ordered to be shipped to a customer's address. We believe in the importance of proper assembly and maintenance of your bicycle, and respect our partnership with our brands as a dealer / retailer. If you have any questions please contact us.